verified shareholders and customer data points.
After an 11-store acquisition, the truck dealer group partnered with us to deliver a post-acquisition communication program, reconnecting with thousands of individual and fleet accounts.
The Challenge
Across 11 newly integrated locations, long-standing customer relationships were eroding undetected. Post-acquisition silence was the retention risk nobody had planned for.
The Outcome
Thousands of accounts re-engaged, customer confidence restored, and operational intelligence surfaced that no financial due diligence would have uncovered.
75,000+
Historical customer contact list.
60%
Data quality compromised.
90%
Customers receptive to outreach.
TSX-listed junior gold company needed to reconnect with investors ahead of a new public listing. Misinformation had taken hold across their investor base. We made direct contact and the share price increased 7x within weeks.
The Challenge
Inaccurate information had circulated unchecked across a fragmented investor base, eroding confidence and engagement ahead of a new listing.
The Outcome
Direct, personalised outreach at scale corrected the narrative, restored investor confidence, and contributed to a 7x increase in share price.
7x
Increase in share price.
10,500+
Investor contact list.
When a large insurance group acquired its way across North America, 80% of inherited customers were unhappy. Nobody had called them. We did, and we changed that.
The Challenge
Customers had deep, personal relationships with their local independent brokers. Being absorbed into a large national brand, without warning or explanation, felt uneasy.
The Outcome
10,000 direct conversations. Customers reassured that familiar staff were staying and the personal service they valued wasn't going anywhere. Frustration met head on, one call at a time.
10,000
Customers contacted.
80%+
Initially unhappy at point of contact.
With over 40 years of season ticket holder records, and a 99% exceptionally receptive audience, they had never run a structured outreach verification program.
The Challenge
A long-standing subscriber base with no recent outreach, limited visibility into who was still attending, and records that no longer reflected major life changes.
The Outcome
Subscribers were re-engaged, records were updated to reflect changing circumstances, and long-time patrons were given new ways to stay connected.
99%
Exceptionally receptive audience.
6500+
Records verified and updated.
21%
Degraded contact lists identified.
Four locations with a large base of inactive clients, many assumed lost after the death of a pet.
The Challenge
The clinics had long accepted that most people do not return after losing a pet, especially when the loss happened in-clinic. There was no outreach, no follow-up, and no clear understanding of whether those relationships were truly gone.
The Outcome
Conversations uncovered real reasons for attrition, including grief and lower return rates among certain pet owners, while rebuilding trust with those open to returning. Demand increased so quickly that all locations reached capacity, and the program was paused after two weeks as clinics worked to keep up.
75%
Of the list verified and reactivated.
5000+
Customers contacted.
14
Locations reactivated
A physiotherapy group with 15 clinics and 30 years of patient history, with no structured follow-up after appointments and limited visibility into patient experience.
The Challenge
There was no consistent follow-up, no centralized feedback loop across clinics, and no clear understanding of why patients were not returning for additional treatment
The Outcome
A structured follow-up process was introduced. Insights were surfaced across locations, high-performing therapists were identified, and approximately half of patients who had not already rebooked chose to return.
85%
Conversion rate.
5000+
Customer contact list.
The Australian mining company needed retail shareholders to feel genuinely connected, not just informed. We gave 40,000 retail shareholders a reason to hold. Not a press release. A relationship.
The Challenge
Retail shareholders represent real market influence, but most listed companies have no infrastructure to engage them at the moment it matters most.
The Outcome
Real-time community management gave the company's retail base direct access at every news moment, building a market reputation on genuine accessibility.
165,000+
Contact list audited.
25%
Verified as active shareholders.
24/7
Shareholder engagement.
A name change. A share consolidation. A NASDAQ listing. A vertically integrated EV supply chain company didn't wait for shareholders to ask questions. They called them first.
The Challenge
Three major milestones, each capable of triggering shareholder uncertainty. The strategy was simple, get there first, before silence turned into selling pressure.
The Outcome
Retained three times to deliver proactive, experienced shareholder conversations at scale. Every question answered. Every milestone protected.
3x
Major company milestones.
4000+
Shareholders contacted.